Data Protection
We are pleased that you are visiting our website and thank you for your interest in our company. Interaction with our customers and interested parties is a matter of trust. This trust is highly important to us and puts us under an obligation to handle your data with care and protect it from misuse.
Scope of application
As a visitor and user of the website www.centro-hotels.de (referred to below as the "website"), the following provisions will inform you about the type, scope and purpose of the collection, processing and use of personal data on this website.
Website provider
The responsible entity within the meaning of the Federal Data Protection Act (BDSG) and also the "service provider" within the meaning of the German Telemedia Act (TMG) is
Centro Hotel Management GmbH
(represented by its CEO Mr Rahman Neiro)
Beim Strohhause 27
20097 Hamburg
Email: datenschutz@centro-hotels.de
Tel.:+49 (0)40-794165-200
General data protection policy
By using our site you agree to the collection, processing, and use of your data as described below.
Our website can generally be visited without registration. In the process data, such as pages viewed or name, date and time of the accessed file, is stored on the server for statistical purposes, without this data being directly related to you. Personal data, particularly your name, address or email address is collected on a voluntary basis as far as possible. Without your consent it will not be disclosed to third parties, unless expressly referred to below.
Bookings
All personal information that you provide on our website for the purpose of making a hotel, restaurant or spa treatment reservation is encrypted when transmitted to us (via HTTPS). The nature and scope of the data collected may be obtained from the corresponding input fields in the online booking programme we use. Such data is collected, processed, and used only to set up, implement, and manage the contractual relationship established by the booking.
User account
You can log into our website using your email address and providing a password for a user account. Registration can be implemented using the "Register" tab in the header, or by entering a password when you make your booking and provide your personal data.
On successful registration a user account is automatically created for you and provides you with access to the websites of all brands which make up the Centro Hotel Group (www.centro-hotels.de, operator: Centro Hotels Management GmbH, Beim Strohhause 27, 20097 Hamburg), FourSide Hotels (www.fourside-hotels.com operator: Centro Hotels Management GmbH) and Boutique Hotels (www.boutique-hotels.de; operator: Centro Hotels Management GmbH). On registering for the user account you declare your consent to the transfer of the data you enter on registration.
In your user account you can view and process all the bookings (e.g. cancelling or changing them) you have made via one of the above three websites since your registration and under the entry of your user data. You can deactivate your user account at any time.
Privacy policy relating to cookies
Our website uses cookies. These are small text files that make it possible to store specific user-related information on the user's terminal while visiting the website. Cookies make it possible in particular to identify frequency of use and user numbers of individual pages, to analyse the way in which these pages are used, and to make our service more customer friendly. Cookies remain stored at the end of a browser session and can be recalled during a new page visit. If you do not wish this, you should disable cookies in your Internet browser.
Data protection policy with regard to the integration of services and content provided by third parties (e.g. YouTube and Google Maps)
It can happen that third party content is integrated from other websites such as videos from YouTube or Google Maps map data (referred to below as "third-party providers"). For the use of such content, transmission of the IP address of the user to the individual third-party provider is technically required. This is because they would not be able to transmit the content to each user's browser without the IP address. However, we have no control over whether the third-party provider might save the IP address, e.g. for statistical purposes.
Privacy policy for Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To disable Google Analytiscs, Google provides a browser plug-in athttp://tools.google.com/dlpage/gaoptout?hl=de Google Analytics uses cookies. These are small text files that make it possible to store specific user-related information on the user's terminal. Cookies allow Google to analyse user activity on our website. The data generated by the cookie regarding your use of our site (including your IP address) are normally transmitted to a Google server in the US and stored there. We would like to point out that on this website Google Analytics has been extended by the code "gat._anonymizeIp();" in order to ensure the anonymous collection of IP addresses (so-called IP masking). With anonymisation active, Google IP addresses are shortened within Member States of the European Union or in other States party to the European Economic Area, which is why no conclusions as to your identity are possible. Only in exceptional cases is the complete IP address transmitted to a Google server in the USA and shortened there. Google adheres to the "US Safe Harbor" privacy principle and is registered with the "Safe Harbor" programme of the US Department of Commerce and uses the information collected to evaluate the use of our websites, to compile reports for us in this respect and to provide us with other related services. To learn more visit http://www.google.com / intl / de / analytics / privacyoverview.html.
Hotjar
To improve your user experience on our Internet pages we use Hotjar (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). By using Hotjar we can measure and evaluate user behaviour (mouse movements, clicks, scroll heights, etc.) on our website. For this purpose Hotjar uses cookies on the end devices of users and can store data from users such as browser information, operating system, time spent on pages etc. in anonymised form. You can prevent this data processing by Hotjar by deactivating the use of cookies and deleting already active cookies in your web browser settings. You can find out more regarding data processing by Hotjar here.
Data protection declaration for the use of Google AdSense
Our website uses Google AdSense, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google AdSense uses so-called "cookies", which are text files stored in your computer that enable an analysis of the way you use the website. Google AdSense also uses so-called web beacons (invisible graphics). Through these web beacons, information such as the visitor traffic on these pages can be evaluated. The information generated by cookies and web beacons relating to your use of this website (including your IP address), and delivery of advertising formats, is transmitted to a Google server in the US and stored there. This information can be passed on from Google to contracting parties of Google. However, Google will not associate your IP address with any other data stored by them. You may block the use of cookies by selecting the appropriate settings on your browser. However, please be advised that if you opt out of using cookies you may not be able to use all the features of this website to their fullest extent. By using this website, you agree to the processing of data relating to you and collected by Google as described above and for the purposes set out above.
Data protection declaration for Google +1
Our website uses social media functions provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When you use our pages with Google plug-ins, a connection between your browser and the Google servers is established. In this case, data is immediately transmitted to Google. If you have a Google account, the data can be linked to it. If you do not wish to assign the data to your Google account, log out of Google before visiting our site. Interactions, especially using a comment function or clicking a "+1" or "Share" button will also be forwarded to Google. Lear more at http://www.google.de/intl/de/policies/privacy-
Privacy policy for Facebook
Our site uses functions of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. When you use our pages with Facebook plug-ins, a connection between your browser and the Facebook servers is established. In this case, the data is immediately transmitted to Facebook. If you have a Facebook account, the data can be linked to it. If you do not wish to assign the data to your Facebook account, log out of Facebook before visiting our site. Interactions, especially using comment form or clicking a "Like" or "Share" button will also be forwarded to Facebook. Learn more at https://de-de.facebook.com/about/privacy.
Data privacy statement for the use of Twitter
These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When you use our pages with Twitter plug-ins, a connection between your browser and the Twitter servers is established. Data will also be transferred to Twitter. If you have a Twitter account, the data can be linked to it. If you do not wish to assign the data to your Twitter account, log out of Twitter before visiting our site. Interactions, especially by clicking a "Re-Tweet" button will also be forwarded to Twitter. Learn more at https://twitter.com/privacy.
Privacy policy for the use of Instagram
Our website uses plugins by Instagram, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA ("Instagram"). The plugins are marked with an Instagram logo, for example, in the form of an "Instagram camera".
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to Instagram's servers. The content of the plugin is transferred from Instagram directly to your browser, which then embeds it into the page. Through the integrated plugin, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Instagram account or are not currently logged in to Instagram. This information (including your IP address) is transmitted from your browser directly to an Instagram server in the USA and stored there.
If you are logged in to Instagram, Instagram can link your visit to our site to your Instagram account directly. If you interact with the plugins, for example by pressing the "Instagram" button, this information is also transmitted directly to an Instagram server and stored there. The information is also published on your Instagram account and displayed to your contacts there.
Please see Instagram's privacy policies for the purpose and scope of data collection and the further processing and use of data by Instagram, as well as your rights and settings options for protecting your privacy: https://help.instagram.com/155833707900388/
If you do not want Instagram to link the data collected on our website to your Instagram account, you must log out of Instagram before visiting our website. You can completely block the loading of plugins with add-ons for your browser, for instance with the script blocker "NoScript" (http://noscript.net/).
Minors
Persons below the age of 18 should not transmit personal data to us without the consent of their parents or legal guardians. We do not knowingly collect, process, or use the personal data of minors on this website.
Right of the users to information and correction
On written request, we will inform you whether and which personal data we have saved about you. In case of mistakes you are entitled to the right to correct the personal data stored about you.
You can at any time block, correct or delete the consent you have given us to collect and use your data. Please direct your concern, complaint, question or request for information with regard to the collection, processing or use of your personal data to our data protection officer Mr. Bernd Fuhlert, @-yet GmbH, Köln/Düsseldorf, Schloß Eicherhof, 42799 Leichlingen or via email at johannes.kuehne@add-yet.de.
